PrimeMedCure
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Support

How can we help?

Open a ticket and our billing specialists will get back to you within one business day.

Submit a ticket

Tell us what happened. We reply within one business day.

Please don't include patient names, dates of birth or other health information. Use claim or ticket numbers instead.

Track your ticket

Enter your ticket number and the email you used.

What happens next

  1. 1You get a ticket numberUse it with your email to check status any time.
  2. 2A specialist picks it upUsually within one business day.
  3. 3We work it through with youReplies show on your ticket and arrive by email.

Support hours: Mon–Fri, 9am–6pm ET

Contact us

Questions about your claims? Talk to our team.

Book a 30-minute walkthrough, or get help with a claim you've already sent.

Request a DemoReplies within one business day

Mon–Fri, 9am–6pm ET · Please don't email patient details.