Refund Policy

This policy applies to subscription fees for the PrimeMedCure EHR, Clearinghouse and Complete plans purchased directly from PrimeMedCure. If you bought PrimeMedCure through a reseller or partner, their refund terms apply instead.

• Monthly plans are billed in advance at the start of each billing period.
• You can cancel at any time. Your access continues until the end of the period you have already paid for.
• We don't provide refunds or credits for partial months or unused time on a monthly plan.

• If you cancel within the first 30 days of a new annual subscription, we'll refund the full annual fee.
• After 30 days, annual fees are non-refundable, but you can turn off automatic renewal at any time so you aren't charged for the next year.
• Adding providers during the year is billed pro rata for the rest of the annual term.

Onboarding, data migration and payer enrollment fees cover work our team performs for you. They are non-refundable once that work has started.

Fees for clearinghouse transactions that have already been processed, and any third-party or payer fees we collect on your behalf, are non-refundable, because the service has already been delivered.

If you were charged incorrectly, charged twice, or charged after a confirmed cancellation, tell us within 60 days of the charge. Once we confirm the error, we'll refund the full amount.

If PrimeMedCure is unavailable for longer than the service levels described in your subscription agreement, you may be eligible for a service credit toward a future invoice. Service credits are applied to your account and are not paid out as cash refunds.

Email support@primemedcure.com with:

• Your practice or organization name
• The email address on the account
• The invoice number and the amount in question
• A short description of the reason for the request

Please don't include patient information in your request. We review every request within 5 business days. Approved refunds are returned to the original payment method, and usually arrive within 5 to 10 business days depending on your bank.

If you believe a charge is wrong, please contact us before disputing it with your bank. Most billing questions can be resolved quickly by our team, and a chargeback may pause your account while it is reviewed.

We may update this Refund Policy from time to time. The date at the top shows when it last changed. Changes don't affect refunds for charges made before the update.

For questions about billing or refunds, contact the PrimeMedCure billing team: